Horizontal Issues

Welcome to the Horizontal Issues Knowledge Centre!

Here you will be able to find regularly updated database of theoretical and practical materials & resources on Horizontal Issues for service provision to people with disabilities, such as :

  • Policy and Legislation
  • Quality of Services
  • Funding of Services
  • Users' involvement and Co-production


You'll also be able to find information related to several EASPD projects. At the moment, the projects available are

  1. EMISC


You can also filter the glossary accessing the following categories of information:

You may search the database by key word; by category or by date of upload and uploaders. 

Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL


Picture of Veneta Kuyova

Quality in Social Public Services. European Foundation for the Improvement of Living and Working Conditions

by Veneta Kuyova - Tuesday, 27 February 2018, 3:48 PM


This report examines the impact of quality improvement initiatives on both services to clients and working conditions. It represents a synthesis of studies from field research in ten EU Member States with supplementary research from the remaining five.




Picture of Veneta Kuyova

Quality Management in Vocational Training. The use of Standards and their Different Applications

by Veneta Kuyova - Monday, 12 February 2018, 12:42 PM


This document seeks to disseminate new tendencies and routes as well as in the dissemination of good practices. It intends to reveal what is going on and to call the attention on the characteristics that quality management trends are showing regarding training.




Picture of Veneta Kuyova

Quality of Life and its Measurement: Important Principles and Guidelines. Journal of Intellectual Disability Research

by Veneta Kuyova - Monday, 26 February 2018, 2:45 PM


This article discusses the principles that should guide the measurement process, the major interrogatories (i.e. who, what, when, where, why, and how) of quality of life (QOL) measurement, issues and procedures in the cross-cultural measurement of QOL, and the current uses of QOL data.  Based on the above methods, the article presents a number of important guidelines regarding QOL measurement. 




Picture of Admin EASPD

Quality of Life and Public Services - Local Area Aspects of Quality of Life: An illustrated Framework

by Admin EASPD - Thursday, 9 May 2019, 11:14 AM


This working paper offers a conceptual framework to explore the ‘local area dimensions of quality of life’. It takes a comprehensive approach, providing a framework applicable to all types of areas in the EU, whether they are rural or urban, affluent or deprived. The paper aims to inform policy makers, researchers, and other stakeholders, including those involved in developing measurement frameworks.




Picture of Veneta Kuyova

Quality of Life as a Change Agent

by Veneta Kuyova - Monday, 12 February 2018, 2:36 PM


The purpose of this paper is to describe how the quality of life concept for people with intellectual and developmental disabilities has influenced policies and practices within the field and has become a framework for organization and systems change.




Picture of Admin EASPD

QualityRights materials for training, guidance and transformation

by Admin EASPD - Monday, 2 December 2019, 3:38 PM

As part of the QualityRights Initiative, WHO has developed a comprehensive package of training and guidance materials. The materials can be used to build capacity among mental health practitioners, people with psychosocial, intellectual and cognitive disabilities, people using mental health services, families, care partners and other supporters, nongovernmental organizations, organizations of persons with disabilities and others on how to implement a human rights and recovery approach in the area of mental health in line with the UN Convention on the Rights of Persons with Disabilities and other international human rights standards.

The ultimate goal of WHO’s QualityRights is to change mindsets and practices in a sustainable way and empower all stakeholders to promote rights and recovery in order to improve the lives of people with psychosocial, intellectual or cognitive disabilities everywhere.

Find it here.